Privacy Policy

1. Introduction

PRIZMBI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

By using PRIZMBI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect information such as your name, email address, organization name, and authentication credentials provided through our authentication provider (Auth0).

2.2 Usage Data

We collect operational data including KPI metrics, action items, issue tracking data, and team performance information that you enter into the application. This data is used solely for providing the service to your organization.

2.3 Technical Information

We automatically collect certain technical information including IP addresses, browser type, device information, and usage patterns to improve our service and ensure security.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To manage your account and provide customer support
• To process and complete transactions
• To send administrative information, updates, and security alerts
• To monitor and analyze usage patterns to improve user experience
• To detect, prevent, and address technical issues and security vulnerabilities
• To comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

Your data is stored in secure cloud infrastructure using industry-standard encryption protocols. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Prohibited Data

PRIZMBI is NOT designed or intended for the storage of sensitive personal information.

You are expressly prohibited from storing the following types of data in PRIZMBI:

• Credit card numbers, debit card numbers, or other payment card information
• Social Security Numbers (SSNs), driver's license numbers, or passport numbers
• Protected Health Information (PHI) as defined by HIPAA
• Financial account numbers or banking information
• Biometric data or genetic information
• Any other personally identifiable information (PII) not required for operational tracking

Storing such information in PRIZMBI is a violation of our Terms of Service and may result in immediate termination of your account. PRIZMBI assumes no liability for any damages resulting from the unauthorized storage of sensitive data.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, authentication)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Within Your Organization: Data entered by users in your organization is visible to authorized users within that organization

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you wish to delete your account, please contact us at our contact page. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request transfer of your data to another service
• Objection: Object to our processing of your personal information
• Withdrawal of Consent: Withdraw consent where we rely on consent to process your data

To exercise these rights, please contact us at our contact page.

9. Third-Party Services

PRIZMBI uses third-party services including Auth0 (authentication), Supabase (database), and Google Cloud Platform (infrastructure). These providers have their own privacy policies governing how they handle your information. We encourage you to review their privacy policies.

10. Children's Privacy

PRIZMBI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using PRIZMBI, you consent to the transfer of your information to the United States and other jurisdictions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Via our contact form
• By email: privacy@prizm-bi.com